FAQ
Expired Warranty
If your warranty is expired, we offer special customer pricing for any repair services. Please check out; Tech Services for more information. Need more help? Contact Us. Don't forget to follow us on YouTube.
Missing Screw
In the event of a screw missing from your computer, the first step would be to determine if the missing screw is affecting the functionality of your device. If you believe that a replacement screw is necessary please submit a ticket for further ...
Recover Chromebook: Chrome OS Damaged/Missing, Recovery, & Restore
In the even that your Chromebook is saying that the Chrome OS is missing or damaged, you may "Power Wash" the device to restore its functionality. This process applies to 'Chromebooks Only', this does not apply to 'Cloud Ready' enabled devices. ...
Replacing Keys on Keyboard
In the event that you have removed a key to clean your keyboard or it has popped off please follow these instructions: Locate the plastic connector joint on the underside of the loose key. This is the component that holds the key firmly in place on ...
Touchpad not functioning
In the event that your mouse is frozen and not responding, please follow these instructions: 1. It is possible you accidentally pressed the function keys. The function keys are the F keys with the numbers. 2. If this is the issue, it is ...
Lost or damaged charger
If you have accidentally misplaced your charger we can offer you a replacement. Although lost/damaged chargers are not covered by our warranty, we do offer special customer pricing for replacement chargers. In the event that your charger stopped ...
Sign into Macbook/ Create an Apple ID.
If you are unsure how to create your Apple ID or sign in to your MacBook with your Apple ID see instructions below: 1. You can create an Apple ID using your current email address or have an @icloud email address made for you. 2. On your Mac, choose ...
Sign into my Chromebook.
If you are unsure how to sign in, you will need to ensure you have a Google/Gmail account. If you are a student and have received your Chromebook from your school, please seek assistance from your administrator. To login or create an account on your ...
Computer is frozen
If your device has froze and will not go back to normal: Apple Devices 1. Sometimes, running too many processes at once may cause the computer to lag(freeze up). Processes include tabs you've opened to different websites. Try to give it a moment to ...